If you are concerned about the welfare and whereabouts of a U.S. citizen friend or family member in Nepal, or if you are unable to contact them in an emergency, the Embassy can help.
Please know that it is not uncommon for visitors in Nepal to travel to remote areas that do not have reliable electricity, internet access, or mobile phone coverage. Trekkers, volunteers, and other visitors often do not have the ability to stay in easy contact with friends and family back home. Contact the Embassy after an unexpected or unreasonably-long break in communication.
If you believe that your friend or loved one has gone missing in Nepal and you are in the United States, please contact the State Department’s Office of Overseas Citizens Services by telephone at 1-888-407-4747 or 1-202-501-4444.
You may also contact the American Citizen Services unit of the Embassy directly by calling +977-1-423-4000 during normal business hours. After normal business hours, we recommend emailing a full summary of the situation to ConsKTM@state.gov. The American Citizen Service unit will open a case the following business day and contact you as soon as possible.
To locate a U.S. citizen in Nepal, it is helpful for us to have as much of the following information as possible:
- Caller’s full name, address, phone number, and relationship with the person abroad
- Name, date of birth, and place of birth of the person abroad
- Passport number of person abroad (if known)
- Travel details, itinerary, phone, and email contact information of person abroad
- Date and content of last contact with person abroad
- Other associates, friends, or points of contact for person abroad
For emergency family messages, please also include:
- Nature of the emergency
- What you want the person abroad to be told about the emergency
- Name, address, and telephone number of the person you wish the person abroad to call after the message has been relayed by Embassy staff
Please note in advance that the provisions of the Privacy Act of 1974 prohibit consular officers from releasing information regarding a U.S. citizen over the age of 18 without their consent.