In the event of an emergency, dial 100 to contact the police in Nepal. Local authorities are generally the best first responder in emergency situations. Contact information for other local resources that may be helpful in an emergency is located on the Emergency Assistance page of this website.
U.S. citizens requiring emergency assistance may contact the Embassy at any time.
During normal business hours, please call +977-1-423-4000 to report a local emergency involving the death, arrest, or hospitalization of an American citizen in Nepal. Tell the operator that you have an emergency and ask to be transferred to the American Citizen Services unit. Normal business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except U.S. and local holidays.
After 5:00 p.m. and on weekends/holidays, call the same number and describe your U.S. citizen emergency to the operator. Ask to be connected with the Duty Officer, who is on-call at all times for emergency situations involving the life and safety of U.S. citizens, but cannot assist in any way with visa inquiries or routine services. If the primary number does not work, you can also call the analog back-up number, +977-01-400-7200.
The State Department’s Office of Overseas Citizens Services also stands ready to assist. From the United States and Canada dial +1-888-407-4747 and from overseas dial +1-202-501-4444. General information on the range of emergency services that the office of Overseas Citizen Service makes available to U.S. citizens overseas is available here.
(The “+” sign indicates your international dialing prefix, which is 011 in the United States and 00 in most other countries. For example, if dialed from the United States, the normal business hours number is 011-977-1-423-4000.)
Welfare/Whereabouts Inquiries Regarding American Citizens
If you are concerned about the welfare and whereabouts of a U.S. citizen friend or family member in Nepal, or if you are unable to contact them in an emergency, the Embassy can help. Please know that it is not uncommon for visitors in Nepal to travel to remote areas that do not have reliable electricity, internet access, or mobile phone coverage. Trekkers, volunteers, and other visitors often do not have the ability to stay in easy contact with friends and family back home. Contact the Embassy after an unexpected or unreasonably-long break in communication.
If you believe that your friend or loved one has gone missing in Nepal and you are in the United States, please contact the State Department’s Office of Overseas Citizens Services by telephone at 1-888-407-4747 or 1-202-501-4444.
You may also contact the American Citizen Services unit of the Embassy directly by calling +977-1-423-4000 during normal business hours. After normal business hours, we recommend emailing a full summary of the situation to ConsKTM@state.gov. The American Citizen Service unit will open a case the following business day and contact you as soon as possible.
To locate a U.S. citizen in Nepal, it is helpful for us to have as much of the following information as possible:
Caller’s full name, address, phone number, and relationship with the person abroad
Name, date of birth, and place of birth of the person abroad
Passport number of person abroad (if known)
Travel details, itinerary, phone, and email contact information of person abroad
Date and content of last contact with person abroad
Other associates, friends, or points of contact for person abroad
For emergency family messages, please also include:
Nature of the emergency
What you want the person abroad to be told about the emergency
Name, address, and telephone number of the person you wish the person abroad to call after the message has been relayed by Embassy staff
Please note in advance that the provisions of the Privacy Act of 1974 prohibit consular officers from releasing information regarding a U.S. citizen over the age of 18 without their consent.